PRIVACY POLICY

Last updated: January, 2026

Claire Foster trading as Craigerne Accountancy (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

1. Who We Are

Business Name: Claire Foster t/a Craigerne Accountancy
Location: Scotland, United Kingdom
Email: claire@craigerneaccountancy.co.uk
Website: www.craigerneaccountancy.co.uk

Regulatory information:
Claire Foster t/a Craigerne Accountancy is regulated by the Institute of Chartered Accountants of Scotland (ICAS).

2. Personal Data We Collect

Through this website, we may collect the following personal data:

  • Name

  • Email address

  • Telephone number (if provided)

  • Information you submit via contact or enquiry forms

  • Correspondence you send to us by email

We may also collect limited technical data such as IP address, browser type, device information, and pages visited, for website analytics and security purposes.

We do not collect payment details, financial account information, or special category personal data through this website.

3. How We Collect Your Data

We collect personal data when you:

  • Complete a contact or enquiry form

  • Subscribe to email communications

  • Contact us directly by email

Some technical data may be collected automatically through cookies and analytics tools.

4. How We Use Your Personal Data

We use personal data collected through this website to:

  • Respond to enquiries

  • Communicate with you regarding our services

  • Operate and improve our website

  • Maintain business records

  • Comply with legal, regulatory, and professional obligations

We do not sell or rent your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Consent – where you voluntarily submit information or opt in to communications

  • Legitimate interests – to respond to enquiries and operate our business

  • Legal obligation – where processing is required by law or regulation

6. Data Sharing

We may share limited personal data with trusted third-party service providers, such as website hosting or email service providers, where necessary to operate our website and business.

All third parties are required to process personal data securely and in accordance with data protection law.

7. Data Retention

We retain personal data collected through this website only for as long as necessary for the purposes for which it was collected.

Enquiry and correspondence data is typically retained for up to 12 months, unless a longer retention period is required by law or where an ongoing professional relationship is established.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. While we take reasonable steps to safeguard information, no method of transmission over the internet is completely secure.

9. Cookies & Analytics

Our website uses cookies to improve functionality and understand how visitors use the site. Analytics cookies may collect anonymised information such as pages visited and time spent on the site.

You can manage cookie preferences through our cookie banner or your browser settings. Further information is provided in our Cookie Policy.

10. International Data Transfers

We do not routinely transfer personal data outside the United Kingdom.

Where third-party service providers store data outside the UK, appropriate safeguards are in place to ensure personal data is protected in accordance with UK GDPR.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability, where applicable

We may request proof of identity before responding to a rights request to protect your data.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we process personal data, please contact us at:
Email: claire@craigerneaccountancy.co.uk